A friend told me about a meeting he recently attended at the media company where he works. The room was packed—most of the staff and all of the management team were there. The CEO stood up and actually shouted, “Our online program needs to get with it! Our ad revenues are flat. Our print product is in free fall. We need to get with the times! I’ve been saying this for years and nothing’s changed! When are we going to fix this thing?”
Silence.
Nobody knew what to say. First, it’s hard to have reasonable discourse when the guy at the head of
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